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How we handle your details, orders, returns, deliveries and subscriptions.
Privacy policy
Privacy Policy.
Last Updated: October 14, 2026
1. Introduction
FurrFlora (“FurrFlora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, store and protect personal information when you visit our website, purchase our products, interact with our advertisements, contact our customer support team or otherwise engage with our services.
This Policy also explains your rights and choices regarding your personal information, including rights available under applicable privacy legislation in UK, EU, USA and Canada.
FurrFlora operates from the United Kingdom and offers pet comfort, calming and home-care products to customers in selected international markets.
Website: https://furrflora.com
Data Controller: FurrFlora
Privacy Contact: furrflora@gmail.com
2. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, legal requirements or personal information practices.
When changes are made, we will update the “Last Updated” date displayed above.
Where legally required, we will provide additional notice of significant changes or obtain consent before implementing certain new processing activities.
We encourage visitors to review this Policy periodically.
3. Information Collection
3.1 Information You Provide Directly
We collect personal information that you voluntarily provide when interacting with our services.
This may include:
Personal Identifiers
- Full name
- Email address
- Telephone number
- Postal address
- Billing and delivery information
Commercial Information
- Products purchased
- Order dates and transaction records
- Purchase history
- Delivery preferences
- Customer service inquiries
Customer Communications
- Messages sent through contact forms
- Emails exchanged with customer support
- Product feedback and inquiries
Payment Information
Payment transactions are processed through third-party payment service providers.
We may receive payment confirmations, transaction identifiers, payment status and limited billing details needed to complete and manage purchases.
We do not directly store complete credit or debit card numbers.
3.2 Information Collected Automatically
When you access our website, certain technical and browsing information may be collected automatically.
This may include:
- Internet Protocol (IP) address
- Browser and device type
- Operating system
- Approximate geographical location derived from IP address
- Website pages visited
- Time and duration of visits
- Referral websites
- Product interactions
- Cookie identifiers
- Advertising interactions
- Shopping basket and checkout events
This information may be collected through website functionality, cookies, server logs and advertising technologies, subject to applicable privacy and consent requirements.
3.3 Information From Third Parties
We may receive relevant personal information from third-party service providers, including:
- Payment processors
- Order fulfillment providers
- Delivery services
- Advertising platforms
- Website infrastructure providers
Such information is used only for legitimate purposes connected with operating our business and providing our services.
4. Why We Process Your Information
We collect and process personal information for the following business purposes.
Order Processing and Fulfillment
To receive orders, process transactions, confirm purchases, arrange delivery and communicate important order updates.
Customer Support
To respond to inquiries, investigate delivery problems, provide product guidance and resolve customer service requests.
Website Operations
To maintain website functionality, improve browsing performance, detect technical issues and protect the security of our services.
Marketing and Advertising
To promote FurrFlora products, measure advertising performance and provide relevant marketing communications where permitted by law.
Analytics and Business Improvements
To understand customer engagement, identify popular products, analyze website performance and improve our services.
Fraud Prevention
To identify suspicious transactions, prevent unauthorized activity and protect our customers and business.
Legal Compliance
To comply with applicable tax, accounting, consumer protection, privacy and other legal obligations.
5. How We Disclose Personal Information
We may disclose personal information to selected service providers where necessary to support our operations.
We limit disclosures to information reasonably necessary for the relevant purpose.
| Information Category | Potential Recipients |
|---|---|
| Names and contact details | Order fulfillment partners, delivery companies and customer support providers |
| Order and purchase information | Teemdrop, payment processors and relevant operational providers |
| Payment-related information | Payment processors and fraud prevention services |
| Website activity and device identifiers | Website infrastructure providers and advertising partners |
| Advertising interactions | Meta Platforms, subject to applicable privacy requirements |
| Customer communications | Customer support and communication service providers |
| Accounting and compliance records | Relevant professional advisers and authorities where legally necessary |
Order Fulfillment
FurrFlora uses Teemdrop to assist with the preparation and dispatch of customer orders.
To fulfill purchases, relevant personal information may be shared with Teemdrop and applicable delivery providers, including recipient names, shipping addresses, telephone numbers and order details.
Advertising Partners
Where legally permitted, information concerning website interactions may be shared with Meta Platforms for advertising measurement and related purposes.
Legal Disclosures
We may disclose information where required by applicable law, a valid legal process or a relevant regulatory authority.
We may also disclose information where reasonably necessary to establish, exercise or defend legal claims.
6. Cookies and Similar Technologies
FurrFlora uses cookies and similar technologies to operate our website, improve functionality and measure advertising effectiveness.
Cookies are small files placed on your device that enable websites to recognize certain information about your browser or browsing session.
Essential Cookies
These support website functionality, such as:
- Website security
- Shopping basket operation
- Checkout functionality
- Remembering privacy preferences
- Maintaining website sessions
Analytics Cookies
Where implemented and permitted, these help us understand website usage and improve performance.
Advertising Cookies
Advertising technologies may collect information about website activity to measure advertising performance and support relevant advertisements.
Cookie Consent
Our website provides cookie preference controls to help visitors manage non-essential tracking technologies.
Where consent is required, non-essential tracking is activated only after the visitor has provided the necessary consent.
Visitors can change or withdraw their choices through the website’s cookie preference controls.
7. Meta Pixel and Advertising Technologies
FurrFlora uses Meta Pixel in connection with advertising campaigns on Facebook and Instagram.
Subject to applicable privacy and consent requirements, Meta Pixel may collect or transmit information about website interactions, including:
- Page visits
- Product views
- Add-to-basket actions
- Checkout activity
- Purchase events
- Browser and device identifiers
This information may be used to measure advertising conversions, understand campaign performance and create relevant advertising audiences where permitted.
Meta may process personal information in accordance with its own privacy policies and applicable agreements.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
Where applicable, visitors can withdraw consent to non-essential advertising tracking using our cookie preference controls.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, meet legal obligations, resolve disputes and protect legitimate business interests.
| Data Category | Retention Approach |
|---|---|
| Customer order information | Retained for the applicable accounting, tax and legal recordkeeping periods |
| Payment transaction records | Retained as needed for transactions, fraud prevention and legal obligations |
| Customer support communications | Retained as reasonably necessary to handle inquiries and related disputes |
| Marketing information | Retained while there is a valid basis for marketing, subject to applicable retention obligations |
| Cookie and analytics information | Retained according to the relevant configured retention settings and lawful purposes |
| Privacy requests | Retained as needed to demonstrate compliance with applicable privacy laws |
| Security information | Retained as reasonably necessary for security, fraud prevention and legal requirements |
Where information is no longer necessary, we take reasonable steps to delete or anonymize it.
Specific retention periods may vary depending on the relevant processing activity and applicable law.
9. International Data Transfers
FurrFlora operates internationally and may use service providers located in countries other than your country of residence.
Personal information may therefore be transferred to, stored in or processed in jurisdictions including the United Kingdom, United States and countries involved in international order fulfillment.
Where applicable privacy legislation restricts international transfers, appropriate transfer mechanisms must be used.
Depending on the circumstances, these may include:
- Recognized adequacy decisions
- Approved Standard Contractual Clauses
- The UK International Data Transfer Agreement or UK Addendum
- An applicable data privacy framework
- Other transfer mechanisms permitted by law
Details of applicable transfer safeguards may be requested through our privacy contact.
Personal information processed outside your country may be subject to lawful access requests under the laws of the relevant jurisdiction.
10. Data Security
We take reasonable organizational and technical measures designed to protect personal information from unauthorized access, loss, alteration, misuse and disclosure.
These measures may include:
- Encrypted website connections
- Secure payment-processing services
- Restricted access to customer records
- Appropriate security controls within our service providers
- Monitoring for suspicious activity
- Procedures for addressing security incidents
Although we take data protection seriously, no electronic transmission or storage method can guarantee absolute security.
11. Marketing Communications
Where permitted by applicable law, FurrFlora may send promotional communications relating to our products, offers and business updates.
Where consent is required, we obtain it before sending such communications.
You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.
Unsubscribing from marketing will not prevent essential communications relating to existing orders.
12. EEA and UK Privacy Notice (GDPR)
This section provides additional information for individuals located in the European Economic Area (EEA) and United Kingdom.
Where applicable, personal information is processed in accordance with the UK GDPR, EU GDPR and related legislation.
12.1 Legal Bases for Processing
We rely on the following legal bases where appropriate.
| Processing Purpose | Legal Basis |
|---|---|
| Completing purchases and deliveries | Performance of a contract |
| Responding to order-related inquiries | Performance of a contract or legitimate interests |
| Meeting tax and accounting obligations | Legal obligation |
| Protecting website security and preventing fraud | Legitimate interests or legal obligation |
| Non-essential advertising tracking | Consent |
| Promotional communications | Consent or another legally permitted basis |
| Improving business operations | Legitimate interests, where appropriate |
Where we rely on legitimate interests, we assess our business interests against the rights and freedoms of affected individuals.
12.2 Your Rights Under GDPR
Subject to applicable conditions and exceptions, you may have the following rights:
Right of Access
Request confirmation of whether we process your personal data and obtain access to relevant information.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of personal information where applicable legal conditions are satisfied.
Right to Restrict Processing
Request restrictions on certain uses of your information.
Right to Data Portability
Receive eligible personal information in a structured, commonly used and machine-readable format.
Right to Object
Object to certain processing activities, including processing based on legitimate interests.
You may object to direct marketing at any time.
Right to Withdraw Consent
Withdraw consent at any time where processing relies on consent, without affecting the lawfulness of processing carried out before withdrawal.
Rights Relating to Automated Decisions
You may have additional protections concerning decisions based solely on automated processing that produce legal or similarly significant effects.
FurrFlora does not currently intend to use automated advertising profiling to make such significant decisions about customers.
12.3 Privacy Requests
To exercise your rights, contact us using the privacy email listed in this Policy.
We may request appropriate information to verify your identity.
We will respond within the timeframes required by applicable law, generally within one month for UK and EU GDPR requests, subject to permitted extensions.
12.4 Complaints
UK residents may contact the Information Commissioner’s Office:
EEA residents may lodge complaints with their relevant national data protection supervisory authority.
12.5 EU Representative
Where Article 27 of the EU GDPR requires us to appoint a representative in the European Union, we will provide that representative’s identity and contact details.
13. Canadian Privacy Notice (PIPEDA)
This section provides additional information for individuals in Canada, where applicable Canadian privacy legislation governs our activities.
We aim to handle customer information transparently, responsibly and in accordance with relevant legal requirements.
13.1 Collection and Use
We collect personal information for identified purposes, including:
- Processing purchases
- Arranging product delivery
- Providing customer assistance
- Preventing fraudulent transactions
- Managing website operations
- Conducting advertising activities where permitted
13.2 Consent
Where required, we obtain meaningful consent before collecting, using or disclosing personal information.
Consent may be withdrawn where legally permitted, subject to applicable legal or contractual restrictions.
13.3 Canadian Privacy Rights
Depending on applicable legislation, Canadian residents may request:
- Access to personal information held about them.
- Correction of inaccurate information.
- Information about how their data is used and disclosed.
- Withdrawal of consent where applicable.
- Deletion or other remedies where provided by law.
13.4 Cross-Border Processing
Personal information may be processed outside Canada by international service providers.
Information held in another jurisdiction may be subject to that jurisdiction’s lawful government access requirements.
13.5 Privacy Complaints
Canadian residents may contact the Office of the Privacy Commissioner of Canada:
Residents of certain provinces may also have rights under applicable provincial privacy legislation.
14. United States Privacy Notice
This section explains additional privacy rights that may apply to residents of certain US states.
State privacy requirements vary, and certain laws apply only to businesses meeting specified thresholds or other jurisdictional conditions.
Where a relevant law applies to FurrFlora, we will honor the rights provided under that legislation.
14.1 Categories of Personal Information
Depending on customer interactions, we may process:
- Personal identifiers
- Commercial and transaction information
- Internet and browsing activity
- Approximate location information
- Customer communications
- Advertising identifiers
- Inferences relating to shopping preferences
We do not intentionally collect sensitive personal information for purposes unrelated to operating our services.
14.2 Business Purposes
Personal information may be used for:
- Processing purchases
- Customer support
- Fraud prevention
- Website maintenance
- Advertising measurement
- Relevant marketing
- Legal compliance
14.3 California Privacy Rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, eligible California residents may have the right to:
Right to Know and Access
Request information about categories and specific pieces of personal information collected.
Right to Delete
Request deletion of eligible personal information, subject to applicable legal exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Opt Out
Opt out of certain sales or sharing of personal information, including qualifying cross-context behavioral advertising.
Right to Limit Certain Sensitive Information Uses
Limit certain uses or disclosures of sensitive personal information where legally applicable.
Right to Non-Discrimination
Receive protection against unlawful discriminatory treatment for exercising applicable privacy rights.
14.4 Targeted Advertising and Data Sharing
FurrFlora uses advertising technologies, including Meta Pixel, which may disclose online identifiers and website interaction information to advertising partners.
Depending on the applicable law, some advertising-related disclosures may qualify as the sale or sharing of personal information even where no money is exchanged for the information.
Where legally required, we will provide an appropriate opt-out mechanism and honor applicable opt-out preference signals.
14.5 Other US State Rights
Residents of states with applicable consumer privacy laws may have additional rights relating to:
- Access to personal information
- Correction of inaccurate information
- Deletion
- Data portability
- Opting out of targeted advertising
- Certain automated profiling activities
- Appeals of privacy request decisions
We will provide required processes where these laws apply.
14.6 Exercising Your Rights
Privacy requests can be submitted using the contact details provided below.
We may verify a request before disclosing, correcting or deleting personal information.
We will respond within the timeframes required by applicable state legislation.
15. Privacy Choices
You may have several options for controlling how your personal information is collected and used.
Cookie Preferences
Manage optional tracking through the cookie consent controls available on our website.
Marketing Preferences
Unsubscribe from promotional emails using the link included in our communications.
Advertising Preferences
Review relevant advertising choices through the settings provided by Meta and other applicable advertising platforms.
Personal Information Requests
Contact us to exercise your applicable rights of access, correction, deletion or objection.
Opt-Out Requests
Where relevant privacy legislation provides a right to opt out of advertising-related data sharing, you may submit a request using our privacy contact details or a dedicated opt-out mechanism where provided.
16. Children’s Privacy
Our website and products are intended for adults purchasing products for their pets.
We do not knowingly collect personal information from children in violation of applicable law.
We do not knowingly sell or share the personal information of children in circumstances prohibited by law.
If you believe personal information relating to a child has been collected improperly, please contact us.
17. Automated Processing and Profiling
We may use automated technologies to understand website interactions and measure advertising effectiveness.
This may include grouping website visitors into advertising audiences based on interactions with our products.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Where applicable law provides rights relating to profiling, we will honor those rights.
18. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services or other external platforms.
These services may operate under their own privacy policies and terms.
FurrFlora is not responsible for the independent privacy practices of third-party websites.
We encourage visitors to review the privacy policies of external services before providing personal information.
19. Information Required for Purchases
Certain personal information is necessary to complete purchases and arrange delivery.
This may include:
- Customer name
- Delivery address
- Contact information
- Payment details processed by the payment provider
If this information is not provided, we may be unable to process an order or provide the requested services.
Providing optional marketing consent is not required to purchase products.
20. Contact Us
For questions about this Privacy Policy, requests concerning personal information or complaints regarding our privacy practices, please contact:
FurrFlora
Website: https://furrflora.com
Email: furrflora@gmail.com
We aim to respond to inquiries within one business day.
All formal privacy requests will be handled within the deadlines required by applicable legislation.
FurrFlora — Calmer pets, a fresher home.
Terms of sale
Buying from FurrFlora.
At FurrFlora, we believe shopping for your pets should be simple, secure and stress-free. These terms explain what to expect when purchasing our products, how we process orders and what happens if something doesn’t go as planned.
Placing an Order
When you place an order with FurrFlora, you’ll receive an order confirmation at the email address provided during checkout.
Your order is considered accepted once we send you a shipping confirmation.
We reserve the right to decline or cancel an order if a product is unavailable, payment cannot be authorized, or an obvious pricing error has occurred.
If we’re unable to fulfill your order, we’ll notify you and return any payment collected.
Pricing & Payments
All product prices are displayed on our website in the currency selected or shown at checkout.
- The total amount payable will be displayed before you complete your purchase.
- Any applicable delivery charges and taxes collected by FurrFlora will be shown at checkout.
- International orders may be subject to customs duties, import VAT or other local charges that are not included in the checkout total unless explicitly stated.
- Payments are processed securely through our available payment providers.
We reserve the right to update product prices and promotions. Price changes will not affect orders that have already been accepted, except where required by law.
Shipping & Delivery
We serve customers in UK, EU, USA and Canada.
Estimated delivery times and shipping costs will be provided during checkout or through our Shipping Policy.
Delivery estimates are not guaranteed arrival dates, although your statutory delivery rights remain unaffected.
If your order is delayed, lost or cannot be delivered, please contact us so we can investigate and arrange an appropriate resolution.
Using Our Products
Our products are designed to support a comfortable and pleasant home environment for you and your pets.
To ensure safe and effective use:
- Always read and follow the instructions included with each product.
- Select the correct electrical plug type for your country when purchasing a diffuser.
- Only use compatible refills and accessories as specified in the product instructions.
- Keep sprays, refill liquids and electrical devices out of reach of children where instructed.
- Avoid using products in ways that are inconsistent with their intended purpose.
FurrFlora calming products are not veterinary medicines and are not intended to diagnose, treat or cure medical or behavioral conditions.
If your pet experiences unusual symptoms or significant behavioral changes, consult a qualified veterinarian.
Customer Support
We want every FurrFlora experience to be a positive one.
If you experience a delivery problem, have questions about a product or need assistance with your order, our customer support team is here to help.
We’ll review your inquiry and work towards a fair and reasonable resolution.
Your Consumer Rights
These terms are intended to provide clear information about purchasing from FurrFlora.
Customers in UK, EU, USA and Canada may have additional legal rights depending on their location.
Nothing in these terms is intended to override, restrict or exclude mandatory consumer rights under applicable law.
Contact Us
Have a question about your order or one of our products?
Please reach out through our Contact Us page.
We aim to respond to customer inquiries within one business day.
FurrFlora — Calmer pets, a fresher home.
Returns & refunds
Easy to shop, easy to return.
At FurrFlora, your satisfaction matters to us. We want every customer to shop with confidence, which is why we offer a simple and transparent 30-day return policy.
30-Day Return Policy
Changed your mind? No problem.
You may request a return within 30 days of receiving your order, provided that:
- The product is unused and unopened.
- The original packaging and any seals remain intact.
- The product is in its original, resalable condition.
- You can provide your order number or proof of purchase.
Products that have been opened, used or partially consumed are not eligible for returns under our voluntary 30-day policy.
This does not affect your statutory consumer rights.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Provide your order number, a description of the issue and photographs where possible.
We’ll review your request and arrange an appropriate refund, replacement or other remedy in accordance with applicable consumer laws.
How to Request a Return
To start a return, contact us through our Contact Us page within 30 days of delivery.
Our team will review your request and provide return instructions where applicable.
Please do not send products back without receiving return instructions.
Return Shipping
For change-of-mind returns under our voluntary 30-day policy, customers are responsible for return shipping costs.
Where products are faulty, damaged or incorrect, FurrFlora will cover reasonable return shipping costs where required.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.
Refund Processing
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider. All applicable statutory refund deadlines will be respected.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We’ll do our best to cancel your order before dispatch. Once an order has shipped, our returns policy and applicable consumer cancellation rights will apply.
Your Consumer Rights
Our 30-day return policy is offered in addition to your statutory consumer rights.
We’re Here to Help
Questions about your order, return or refund?
Get in touch through our Contact Us page and our team will be happy to assist.
We aim to respond within one business day.
FurrFlora — Calmer pets, a fresher home.
Shipping
Getting it to you.
- Cost: free shipping on all orders.
- Where we ship: UK, EU, USA and Canada.
- Tracking: you get tracking by email once your order ships.
- Delivery times: 5 to 8 business days from your order, including shipping.
Subscriptions
Refills on your schedule.
Keep your pet’s comfort uninterrupted with FurrFlora’s flexible refill subscriptions. Enjoy convenient automatic deliveries, exclusive savings and complete control over your subscription.
How it works
- Subscribe & Save: Pay a lower price on every refill delivery, from £14.99. Choose automatic deliveries every 30, 60 or 90 days to suit your needs.
- Automatic Payments: For standalone refill subscriptions, your first payment is taken at checkout. If you add a subscription to a Starter Kit, your first subscription payment is also taken at checkout, and your first subscription refills are sent with your kit. Subsequent payments are processed automatically before each scheduled delivery.
- Flexible Deliveries: Need more time? You can skip an upcoming delivery or adjust your delivery frequency to suit your pet’s needs.
- Cancel Anytime: You’re always in control. Cancel your subscription at any time without cancellation fees or long-term commitments.
- Managing Your Subscription: You can manage your subscription through your FurrFlora customer account or the subscription management link provided in your confirmation emails. Changes must be made at least 5 days before your next scheduled payment to apply to that delivery.
- Upcoming Payment Reminders: We’ll send you an email reminder before each scheduled subscription payment, giving you time to review or make changes.
- Price Transparency: Your subscription price will be clearly displayed at checkout. If we make any changes to subscription pricing, we’ll notify you in advance, giving you the opportunity to cancel before the new price takes effect.
You’re always in control.
At FurrFlora, we believe caring for your pets should be simple and stress-free. Our subscriptions are designed around your convenience, with no hidden commitments.
Need assistance?
Contact our customer support team through our Contact Us page. We aim to respond within one business day.